Refund policy

Return Product Rules

Products can be returned only if:
Return or cancellation requests must be made within 14 days of delivery.

After notifying us, customers have a further 14 days to return the item.

  • The item is unused and unworn
  • The item is in original condition
  • All tags, accessories, and packaging are included where possible
  • Proof of purchase (order number or receipt) is provided

Packaging Requirements

  • To protect the product during transit
  • Items must be securely packed
  • Original packaging should be used where possible
  • Do not attach labels directly to product packaging
  • Include your order number inside the parcel

Items damaged due to inadequate return packaging may be subject to a partial refund to reflect loss in value

Shipping Rules for Returns

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Returns must be sent using a tracked shipping service.

The customer remains responsible for the item until it reaches our warehouse.

Returns sent without tracking may not be refunded if lost.

Inspection Process

  • After receiving your return:
  • Items are inspected within 3–5 business days
  • We check condition, usage, and completeness
  • Refund approval depends on inspection results
  • If the item does not meet return conditions, we may:
  • Reject the return, or

Offer partial refund (if item value is reduced)

Non-Returnable Product Rules

The following products cannot be returned unless faulty:

  • Personalised or custom-made items
  • Hygiene-sensitive products (earrings, underwear, cosmetics) once opened

Hygiene-sensitive items that have been opened after delivery where a hygiene seal has been broken.

Faulty or Damaged Items

  • If a product arrives faulty or damaged:
  • Contact us within 14 days of delivery
  • Provide photos showing the issue
  • Do not dispose of the item until instructed

We will provide a replacement or full refund



Refund Policy

Last updated: [02/21/2026]

At Savcart, we want you to be satisfied with your purchase. This Refund Policy explains when and how refunds are issued in accordance with UK consumer law.

If you purchased an item online, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

After notifying us of cancellation, you have a further 14 days to return the item.

To start a return or cancellation, contact us at:

📧 Support@savcart.com

To qualify for a refund:

  • Items must be returned within the allowed return period
  • Items must be unused and in original condition
  • Items should include original packaging where possible

Proof of purchase is required

Refund Processing

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection
  • Approved refunds are issued within 14 days
  • Refunds are made to the original payment method

Please allow additional processing time depending on your bank or payment provider.

Shipping Costs

Original standard delivery charges are refunded where required under UK consumer law.

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.

Partial Refunds

  • Partial refunds may be granted if:
  • Items show signs of use beyond normal inspection
  • Packaging or accessories are missing

The item is returned damaged due to improper packaging

Late or Missing Refunds

  • If you have not received your refund:
  • Check your bank account again
  • Contact your payment provider
  • Contact us at [Support@savcart.com]

Refused Returns

We reserve the right to refuse refunds if returned items do not meet our return conditions.

Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws.